Information We Collect:
When you interact with us through the Site or the Services, we may collect Personal Data and other information from you, as further described below:
Non-Identifiable or Aggregated Data:
When you interact with Hello Africa Travel through the Site or Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Hello Africa Travel may store such information itself or such information may be included in databases owned and maintained by Hello Africa Travel affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Hello Africa Travel Service. Also, in an ongoing effort to better understand and serve the users of the Services, Hello Africa Travel often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Hello Africa Travel may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Hello Africa Travel may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Our Use of Your Personal Data and Other Information:
Hello Africa Travel and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve the Services. Hello Africa Travel and its Related Companies may use this information to communicate with you regarding the Services or to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. Note however that as user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications.
Our Disclosure of Your Personal Data and Other Information:
Hello Africa Travel is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: Hello Africa Travel, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Third Party Services: Some portions of the Hello Africa Travel Service might implement software solutions from Third Parties (eg Google Maps). Your use of these Third Party Services is subject to the respective service’s term of use.
Legal Requirements: Hello Africa Travel may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Hello Africa Travel, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
When you visit the Service, whether as a Member or a non-registered user just browsing (any of these, a “Hello Africa Travel User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to the Service, pages of the Service that you visit, the time spent on those pages, information you search for on the Service, access times and dates, and other statistics. We use this information to monitor and analyze use of the Service and for the Service’s technical administration, to increase the Service’s functionality and user-friendliness, and to better tailor the Service to our visitors’ and users’ needs. We also use this information to verify that visitors to and users of the Service meet the criteria required to process their requests. We do not treat Log Data as Personal Data or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying or Aggregated Data.
If you post a trip, we may publish that trip publicly via the Service and may enable third parties to publish your trip on their websites through the use of an HTML “widget” or other. We may also display the geographical location of your trip and your current location so that potential Travellers can see the destination of your trip. If you request to make a booking via the Service, Hello Africa Travel may share pieces of the Traveller’s Identify Information with the Trip Organizer, including, but not limited to, full name, phone number and email address. When a Trip Organizer receives a booking we may share pieces of the Trip Organizer’s Identify Information, including, but not limited to, full name, phone number, the trip’s starting location and/or address and the Trip Organizer’s email address, with the applicable Traveller, so that the Traveller and Trip Organizer may contact one another directly. Booking or rejecting a customer’s request is solely within the control and discretion of the Travel Organizer. Hello Africa Travel has no control or influence with the Travel Organizers as to their decisions. In no event is a Traveller’s full payment information shared with a Trip Organizer.
With your consent we may post your testimonial on the Service along with your name. If you want your testimonial removed please contact us.
You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Links to Other Web Sites:
Integrating Third Party Services within the Services:
Hello Africa Travel takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.
Other Terms and Conditions:
Your access to and use of this Site is subject to Hello Africa Travel’s Terms of Service which can be found on our Website.
Access to Information; Contacting Hello Africa Travel:
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Site or Services.
If you have a complaint about Hello Africa Travel’s privacy practices you should write to us at: Hello Africa Travel Attn: Privacy, 100 Juta Street, Braamfontein, Johannesburg, South Afruca 2001 or by contacting us via email. We will take reasonable steps to work with you to attempt to resolve your complaint.
EEA, SWITZERLAND AND UK ONLY
The EU General Data Protection Regulation (GDPR)
In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the “GDPR”) becomes effective. The GDPR requires Hello Africa Travel and Travel Organizers using the Service to provide Users with more information about the processing of their Personal Data. Here is what you need to know:
• you provided your consent; • it is necessary for our contractual relationship; • the processing is necessary for us to comply with our legal or regulatory obligations; and/or • the processing is in our legitimate interest as a payment platform for travel organizers (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Transfers of Personal Data
As Hello Africa Travel is a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe. Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. Feel free to contact us for more information about the safeguards we have put in place to protect your Personal Data and privacy rights in these circumstances.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it’s been inactive for 7 years.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.
For the most part, you can you can exercise these rights by logging in and visiting the Profile and My Trips pages or changing the “cookie settings” in your browser. If you can’t find what you’re looking for in the Profile or My Trips pages, please contact us. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
If you have a complaint about how we handle your Personal Data, please get in touch with us as set forth in section “Dispute Resolution” to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
Hello Africa Travel as a data controller and a data processor
EU data protection law makes a distinction between organizations that process Personal Data for their own purposes (known as “data controllers”) and organizations that process personal data on behalf of other organizations (known as “data processors”). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data.
Hello Africa Travel may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize travel, Hello Africa Travel will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or Hello Africa Travel Properties, which could relate to Organizers or participants. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform and might provide you with more targeted recommendations about travel offerings we think may be of interest to you.
However, if you register for an trip as a participant, we will process your Personal Data to help administer that trip on behalf of the Organizer (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Organizer target, and understand the success of, their trip and trip planning (for example, providing trip reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, Hello Africa Travel merely provides the “tools” for Organizers; Hello Africa Travel does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organizer as the data controller, not to Hello Africa Travel.